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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎07-29-2021 11:52 AM

HP Recommended

I have a Trio 8500 in a learning lab environment.  Currently it's running SW 7.1.1.0731

 

If I were to perform a factory reset, the phone will come up with every profile option except a basic SIP Generic Profile option.  To get it to generic - I have to select an alternative profile, like SfB, then turn on the web interface, so I can then web into the device and change the profile to generic.  

 

Wouldn't offering a generic profile option right on the device screen be easier?  

 

As a side note - I just started using Lens and I have this device in Lens.  During my last reset - I was hoping that all of the settings I made in Lens would magically flow to the device - but that didn't happen and is likely for another post.  

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-29-2021 12:17 PM

HP Recommended

Hello @Adam_in_DC 

 

if the unit is purchased as a Microsoft device -019 it will not show these options for the OOB Wizard 

 

replied via a mobile device 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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1 REPLY 1

‎07-29-2021 12:17 PM

HP Recommended

Hello @Adam_in_DC 

 

if the unit is purchased as a Microsoft device -019 it will not show these options for the OOB Wizard 

 

replied via a mobile device 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.