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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hi,

 

I got problem with MWI on Soundpoint 331 and 550.These Soundpoints connected to Asterisk 1.8 and the firmware 4.1.

The problem was when there is voice mail, there was no light indicator on Soundpoints.

Can someone help what caused it?

 

Thank you.

Sinjo.

3 REPLIES 3
HP Recommended

Hello Sinjo,

welcome back to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Jun 30, 2015 Question:What is the difference using the UC Software 4.0.0 for compatible SoundPoint or SoundStation IP Phones?

Resolution: Please always check the release Notes or

Software Version  Call Server
4.0.X SIP Only
4.1.X LYNC Only



Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

 

You are using the wrong software if you are using 4.1.0 or 4.1.1 as you should be using 4.0.10 or older


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello Steffen,

 

I was tried with version 4.0.X and same problem, no light indicator on the IP Phone.

 

Thank you.

Sinjo

HP Recommended

Hello Sinjo,

The community's VoIP FAQ contains this post here:

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

The above FAQ section also covers MWI so you can verify that the phone receives the message and then work with your Polycom reseller for raising a support case with Polycom.

 

If you struggle to identify them please post a few MAC addresses of phones so I can look them up for you.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.