No call list info for line 2 registration

Anonymous · ‎12-29-2015

VVX 300 and 400 using software 5.4.x, 5.3.2, 5.2.5. I have 2 lines registered on each phone and when I check any call list on either phone every call displays as having been on line 1. If I go into the directory, recent calls, type and select line 2 I get 'No records', but if I scroll through my call list and select Dial on a call that occured on Line 2 the phone will seize Line 2 to place the call.

SteffenBaierUK · ‎01-01-2016

Hello cdecker,

welcome back to the Polycom Community.

I am not fully sure I understand your issue but either pressing the Menu Key => Directories => Recent calls or simply the navigation button to the right I see:

Selecting the individual calls shows me the line:

or

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Create an account on the HP Community to personalize your profile and ask a question