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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

VVX-250 OBi 6.3.1.1

Trying to update to the new firmware 6.4.0.2

 

FW Update from the phone says "Firmware update not available"

 

I downloaded the firmware:

https://support.polycom.com/content/support/north-america/usa/en/support/voice/business-ip-phones/vv...

 

Logged into the Web admin page, Device Update, Firmware Update. Tried both versions. Get this error every time:

"The config file is incorrect. Please refer to FP67993 at support.polycom.com for details"

 

Any suggestions? Thank you!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.