One Touch Voice Mail

[Anonymous]

I have Polycom IP 650's running 4.0.4.2906.  I recently upgrade the phones to this app and the default behavior of the MESSAGES button on the phone is to enter the message center.  I would like for the phone to dial into its' voicemail, so I enabled "One Touch Voice Mail" and rebooted.  Now the phone dials that phone's extension when pressing the MESSAGES button.  That results in a busy recording.

Am I missing something simple or do I just need to manually edit the configs?

Thanks!

[Anonymous · Accepted solution]

I found my fix in the FAQ after a second hunt.  There's a Message Center setting buried within the Line setups.  I think that's pretty obtuse.  Fixed and happy!

[SteffenBaierUK]

Hello spittlbm,

welcome back to the Polycom Community.

I am unsure why you class this as obtuse?

The phones can handle several different lines (depending on the model) and therefore the best place for this option is in the individual line menu.

Every line could have a different setting.

In case the community search is used on a later stage the relevant FAQ post is here:

Dec 13, 2013 Question: [FAQ] How can I change / define the number my phone calls to retrieve a voice mail message?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous]

where did you find the solution and what was it? I don't think its the 'Contact' setting in the message center on the phonr because mine is already set as that. option on the server?