PVOS 8.2.0 Not on "Poly Hosted Server"

syntxerr · ‎10-03-2023

Trying to upgrade to 8.2.0, for a single test phone with no auto provisioning / local server to upgrade. The newest firmware is available for download but not on Poly Hosted Server. I can't find any way to do this standalone?

Currently testing an E450

SteffenBaierUK · ‎10-03-2023

Hello @syntxerr ,

Welcome to the HP community.

Unfortunately, your post does not contain the currently used Poly Phone you are using.

This is important especially in the future when someone finds this post in days, months, or years to come. Please do not simply edit the original post.

If an issue like this cannot be resolved via a public community post, please work with our support organization in your region. Details on how to contact us are in my signature

Best regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

syntxerr · ‎10-03-2023

I've revised the post

SteffenBaierUK · ‎10-03-2023

@SteffenBaierUK wrote:

Please do not simply edit the original post.

When checking the Download link:

- https://downloads.polycom.com/voice/software/3111-87030-001.xml

This XML file does not appear to have any style information associated with it. The document tree is shown below.
<PHONE_IMAGES>
<REVISION>
<PHONE_IMAGE>
<VERSION>8.2.0</VERSION>
<BUILD_ID>8.2.0.10139</BUILD_ID>
<REVISION>A</REVISION>
<PATH>https://downloads.polycom.com/voice/software/PVOS_EdgeE_8_2_0_10139_release_sig</PATH>
</PHONE_IMAGE>
<PHONE_IMAGE>
<VERSION>8.1.3</VERSION>
<BUILD_ID>8.1.3.1284</BUILD_ID>
<REVISION>A</REVISION>
<PATH>https://downloads.polycom.com/voice/software/PVOS_EdgeE_8_1_3_1284_release_sig</PATH>
</PHONE_IMAGE>
</REVISION>
</PHONE_IMAGES>

As we do not know what version you are currently on I suggest you contact support locally.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

syntxerr · ‎10-03-2023

Its currently on 8.1.3.1284 , it appears they have added this to their server since I've posted.

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