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‎09-20-2023 03:36 PM

HP Recommended
Product: Poly Edge E450

Poly Edge E450 running 

Current software version :
8.1.3.1284

 

I have a customer who has 11 of these phones and when adding an "enhanced monitored extension" to the phone it shows up and shows green when the person is available. When the extension is on DND it just shows the solid red dot as opposed to the DND icon which is a red dot with the white line through it.  Also noticed that the green icon with the arrow does not appear it just turns from green solid to red solid dot upon an incoming call.

 

Any help with this would be greatly appreciated

 

Thank You

2 REPLIES 2

‎09-20-2023 05:24 PM

HP Recommended

 further investigation this is also happening on the Edge 350 and the Edge B20

Was this reply helpful? Yes No

‎09-30-2023 05:49 AM

HP Recommended

Hello @Richard_Day ,

 

welcome to the HP Poly community.

 

The Poly Edge E runs PVOS software. The Poly Edge B runs ObiEdition software. Both are fundamentally different but may simply behave the same based on the SIP signaling of your yet unknown SIP switch.

 

I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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