Poly Trio C60 stuck at rebooting trying to complete provisioning.

[OmegaIT]

I have a Poly Trio C60 that is stuck at completing provisioning. The Phone is tuck rebooting. I have factory reset @ least 10 times, it gets to completing provisioning stag, then automictically shuts down and starts over. 

[M_Salman]

Hi @OmegaIT, Welcome to Poly HP Support Community.  

I understand you're encountering issues with the Poly Trio C60. To address this, please execute a hard reset on the device, switch the device's profile from Teams to Zoom or vice versa, then verify if the Trio C60 powers on. Following that, update the firmware and revert it to the base profile.

If the issue still persists, I would request you contact our HP Support, and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs or thumbs up and marking my post as an Accepted Solution.

Regards,

Salman