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‎03-09-2015 11:49 AM

HP Recommended

My display quit showing the office multiple lines. It shows my line and contacts.

How do I get the display back to where it was yesterday?

5 REPLIES 5

‎03-09-2015 02:54 PM

HP Recommended

Hello Sierra,

welcome back to the Polycom Community.

You must have gotten this working somehow back in 2013 as asked => here <=

 

You did not provide any information within this post and never followed up you original post so it is difficult to advise anything.

 

  • Have you checked with who originally set this up ?
  • Is this SIP or LYNC?
  • What has changed on your setup?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-17-2015 09:33 AM

HP Recommended

The person that originally set up our phones is no longer with the company.

Same is true for others. I need to change the display to reflect the new names but can't get into the program. Can the password be reset to default?

Was this reply helpful? Yes No

‎03-17-2015 09:57 AM

HP Recommended

Hello Sierra,

We do not disclose within this official Polycom community how to reset the Phones if the Admin Password is lost.

Many of our partners utilize these phones and offer services so we cannot publicly disclose the procedure to do so.

If your phone is still able to connect to the Provisioning server please reset the password via the Device Parameters documented in the Admin Guide or here

If this is not possible please contact your Polycom reseller or the person you purchased the phone from.

We will remove any post replying to this that will publicly explain how to remove the password.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-17-2015 10:06 AM

HP Recommended

My Polycom reseller was AT&T. They tell me to contact you. You tell me to contact them.

So, I get nowhere.

Was this reply helpful? Yes No

‎03-17-2015 10:27 AM

HP Recommended

Hello Sierra,


my reply contains the information how you can use a provisioning server via the DHCP options to set your password.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.