Polycom Expansion Module Intercom Section not appearing

[Ayoitzloso]

My phone was working fine until power went out for a bit. 1st pic is how it would look

2nd pic is after power went and and rebooted. My intercom side is completely gone and I've tried every reboot and customer service calls. Can you any help me to put back the intercom setting or is this module no good? 

how it looked beforehow it looks now after power went out

[SteffenBaierUK]

Hello @Ayoitzloso ,

Welcome to the HP community.

Unfortunately, your post does not contain the currently used Software version for the HP Poly product, the HP Poly Software, or the Partner application you are using.

This is important especially in the future when someone finds this post in days, months, or years to come.

Please do not simply edit the original post but reply with the versions.

I suggest you contact whoever set up this phone.

If an issue like this cannot be resolved via a public community post, please work with our support organization in your region. Details on how to contact us are in my signature

Best regards

Steffen Baier

[Ayoitzloso]

Nextiva Software

Poly Phone Model: VXX 600

with: VXX Color Expansion Module (2021-46350-001)

Version 5.5.1.11526

[SteffenBaierUK]

Hello @Ayoitzloso ,

5.5.1 is not a supported software anymore. You should be on 5.9.x

Please contact your provider as only they can help you.

Best Regards

Steffen Baier