• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
Locked

‎10-02-2017 11:17 AM

HP Recommended

Hi We have multiple Polycom IP 6000 conference phones that are not working here is the situation the phone is unplugged and when it plugged back in it does not boot it has 3 red lights and no display and stays that way , we have tried unplugging and plugging multiple times we have verified the phones are in the system .

18 REPLIES 18

‎10-02-2017 11:36 AM

HP Recommended

Hello seniceguy64,

welcome to the Polycom Community.

We had a couple of these posts prior to this.

 

What is the MAC Address of the device aka starting with usually 0004F?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-02-2017 11:56 AM

HP Recommended

Here are the mac addresses I do not want to be told about  warranties and RMA I want to be told is there a fix for this ??

 

0004f2e42c19

0004f2e411e6

Was this reply helpful? Yes No

‎10-02-2017 01:37 PM

HP Recommended

Hello seniceguy64,
an end user cannot repair these units.

0004F2E411E6 was sold back in 18/12/2008 and 0004f2e42c19 back in 10/07/2009 so they are both nearly 10 years old.

I suggest it is time for a new product.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎06-27-2018 06:47 AM

HP Recommended

We also have this happen with several Polycom IP6000 phones and they aren't even that old.  All that happens is they are unplugged and then when you plug it back in it is a blank screen with solid red lights.  These phones are not cheap, Polycom you need to fix this issue.

Was this reply helpful? Yes No

‎06-27-2018 06:55 AM

HP Recommended

Hello @derekmski,

welcome to the Polycom Community.

As already outlined to the original poster we need at least a MAC address of a unit to be able to comment.

 

As you may notice the original posters units where nearly 10 years old.


We do not know what environment you are using these units so this could affect this as well.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎06-27-2018 06:58 AM

HP Recommended

The mac address of the phone currently having an issue is:  0004F2E4671E.

Was this reply helpful? Yes No

‎06-27-2018 07:03 AM

HP Recommended

Hello @derekmski,

Your unit is over 8 years old and was originally sold via SCANSOURCE COMMUNICATIONS back in 24/02/2010.

 

They can handle an out of warranty RMA. You can also go to this page => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎06-27-2018 07:13 AM

HP Recommended

There is no way that this is over 8 years old, it's maybe 2 years old.  Maybe it was built that long ago but it hasn't been that long since it was purchased.

Was this reply helpful? Yes No

‎06-27-2018 07:15 AM

HP Recommended

Hello @derekmski,

the information provided is based on the MAC address you had given. Please work this with whoever sold you the unit.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.