• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
Locked

‎09-11-2024 07:15 AM

HP Recommended
Operating System: Microsoft Windows 11

I have 5 PolycomVVX-VVX_411-UA/5.4.1.17954 phones a customer has that I am trying to update to 6.4.6 B, but they will not let me update. I tried different browsers... I have done this thousands of times, but something here is not working... Any suggestions will help?

2 REPLIES 2

‎09-11-2024 07:28 AM

HP Recommended

Hello @Jeff_B_Florida ,

 

welcome to the HP Poly community.

 

Your post was placed in a section not suitable for your question and in my role as a community volunteer I have moved it. It was moved to a section that is more suitable for you or has a specific dedicated section. There is no action required from your end.

 

it would help us volunteers if you could explain how are trying to upgrade these phones and what is failing. Have you got any logs for us?

 

Other volunteers may reply but if you need urgent help please work with our support organization in your region. Details on how to contact us are in my signature

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎09-11-2024 07:32 AM

HP Recommended

Thank you

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.