Solved: Reset a phone back to true factory defaults - as in out of t... - HP Support Community

Anonymous · ‎01-02-2018

I have a set of phones (IP 450) that were previously set up on another phone system. I'm now trying to set them up on Vonage, but I'm having an issue setting up the provisioning server because the previous config disabled the web interface. I've tried factory resetting the line and device settings, but still can't access the web interface, even though I can ping it just fine. Then, I downloaded the 4.0.7 Split package and have the phone grabbing those contents from an FTP server. However, the phone does hit the FTP server and grabs files, but it eventually says the application is not compatible with the phone and loop reboots from there. Am I missing a critical step in resetting this device back to a true out-of-the-box configuration? I was really hoping factory resetting would re-enable the web interface so I could just simply put in the Vonage provisioning server and be done. Any suggestions would be greatly appreciated 🙂

Thanks!

SteffenBaierUK · ‎01-03-2018

Hello @sdbyrd,

Actually you most likely used a software prior to UC Software 4.0.x so you need the Updater / Upgrader together with a UC Software.

All expained here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎01-02-2018

Hello @sdbyrd,

welcome to the Polycom Community.

First of all the phones latest compatible software would be 4.0.13 so please download this.

The only other reason for the phone to display this message would be the unit being a development signed unit issued by Polycom for testing purposes.

These units ought to be returned to Polycom so please post a MAC address of such unit so we can check this internally as they are Polycom property. They cannot be used in the field.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎01-03-2018

MAC is 00:04:F2:2E:3F:55

SteffenBaierUK · ‎01-03-2018

Hello @sdbyrd,

Actually you most likely used a software prior to UC Software 4.0.x so you need the Updater / Upgrader together with a UC Software.

All expained here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎01-03-2018

Everything worked after upgrading the UC software! Thank you so much for the assistance and great documentation 🙂

Reset a phone back to true factory defaults - as in out of the box

Create an account on the HP Community to personalize your profile and ask a question