Solved: SNMP on Trio 8800 & Visual+ - HP Support Community

Anonymous · ‎10-30-2017

Hi,

We have deployed a number of Trio's 8800 with Visual+ devices (Current Version 5.4.5) but would like to include these into the business Service Management discovery capabilities. These discovery tools scan the network finding network attached devices and capturing information such as name deployed software, software versions etc.

Is there any SNMP support available to extract this sort of data from the phones?

We would also look to extend this to the VVX's we have deployed (Current Version 5.5.2)

Thanks

SteffenBaierUK · ‎10-30-2017

Hello Patrick,

welcome back to the Polycom Community.

None of our IP phones support SNMP.

As you already have an RPRM you can get these details of RPRM.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎10-30-2017

Hello Patrick,

welcome back to the Polycom Community.

None of our IP phones support SNMP.

As you already have an RPRM you can get these details of RPRM.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎10-30-2017

Steffen

Thank you for confirming the current status.

Yes, we can get that data from RPRM - however it would be much better if we could manage the few hundreds of polycom devices in the same way we manage the 10k's of servers, user compute devices, meeting room devices and all the other devices we see on the network. Perhaps at some point in the future this will be considered.

SteffenBaierUK · ‎10-30-2017

Hello Patrick,

Please work with our sales team on a feature request.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

SNMP on Trio 8800 & Visual+

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