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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!

‎03-07-2025 04:17 PM

HP Recommended

Hi, I was going through some features of Poly Edge phones and noticed  that screen capture on E400/E450 doesn't show the secondary screen, only main screen and EM (if connected).

I've tried both 

https://<phoneIPaddress>/captureScreen and Diagnostics->Screen Capture  in phone's Web UI

 

Phone is running 

Software Version8.2.1.0820

 

I've also tried upgrading to latest PVOS  8.2.3 with the same result.

 

Is this a known limitation, or perhaps there's some workaround that I haven't found  so far?

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2 REPLIES 2

‎03-08-2025 02:19 AM

HP Recommended

Hello @Voiponaught2024 ,

 

Welcome back to the HP Poly community.

 

Please raise a ticket via support and mention SEFR-1558 and VOICE-71601

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎03-20-2025 03:48 PM

HP Recommended

Hi, Steffen!

Thank you for recommendation!

I've opened a case, but haven't heard back yet.

 

It's a minor thing, I can wait.

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