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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hi All,

 

I am trying to create user guides for our phones and currently followed the guide to enable the screen capture feature.

 

I have successfully enabled the feature once installing the configuration file and have now been prompted with a username and password.

 

I have tried Polycom and 456 bit keep getting the login screen. It does not come back with an error message.

 

The VVX500 is on version 5.5.2.8571 using the Skype for business as a profile.

 

Thanks in advance.

4 REPLIES 4
HP Recommended

Hello az8976,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Oct 17, 2011 Question: How can I create a Screen Capture of the phone GUI?

Resolution: Please check => here <=

Did you enable this after importing the file as explained above?

 

Have you tried a different browser to the yet unknown version or type you are using at present?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen

 

To answer the following:

 

Did you enable this after importing the file as explained above? Yes, After importing the config file into the phone, I enabled the screen capture feature.

 

Have you tried a different browser to the yet unknown version or type you are using at present?

 

If you are referring to which browser I am using That is Google Chrome 58.0.3029 and I have also tried Firefox Mozilla

HP Recommended

I manage to get it working by using Internet Explorer but instead of using the 456 as password, I had to use the admin password but with Polycom as username.

 

Should it work like that?

HP Recommended

Hello az8976,

The Feature only works for the Administrator aka 456 as a Password or whatever you changed it to.

 

The User Password 123 or whatever you changed it to does not work to my knowledge.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.