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‎12-04-2013 03:53 PM

HP Recommended

Hello,

 

My company has 3 Polycom Soundpoint IP 550's and have had them for awhile now. Our voicemail password has been the same since we first started up the frontdesk phone, but all of a sudden it has changed the password or somehow the voicemail password has been reset when we unplugged the phone to move them. I do not know how to retrieve my messages and they are piling up pretty fast. How do I reset the voicemail password?

1 REPLY 1

‎12-05-2013 01:12 AM

HP Recommended

Hello TheJointChiro,

welcome to the Polycom Community.

The phone itself has no way of changing the voicemail password. You will need to contact whoever has installed your SIP solution.

 

This has nothing to do with the Polycom phone.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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