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- HP Community
- Poly Phones
- Desk and IP Conference Phones
- Soundstation Duo mode selection.

Create an account on the HP Community to personalize your profile and ask a question
11-28-2012 03:32 PM
The documentation describes that the Soundstation Duo will "fallback" from SIP mode to PSTN mode when both connections are existing. How does this happen exactly?
In the web gui I can see that the mode is set to "auto." If I remove the network lead then the calls are placed via the PSTN connection.
However, there are times when I need to be able to select which type of connection to use. Is this possible without a visit to the web gui to change the connection mode?
Michael Graves
11-29-2012 06:47 AM
Hello Michael,
welcome to the Polycom Community.
As far as I am aware this is currently not implemented.
You could possibly create a Softkey that mimics the keystrokes that you need to get into the Admin menu.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN