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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎01-27-2016 10:26 AM

HP Recommended

I have 3 Soundstation IP 6000 that I had originally configured and provisioned with the help of my VOIP provider, but when I deployed them only was successfully powered on and 2 now have blinking red lights with no menu (no bootup sequence, etc). Can you please advise on what to do to troubleshoot?

3 REPLIES 3

‎01-27-2016 10:52 AM

HP Recommended

Hello deux4ever,

welcome to the Polycom Community.

We had a similar discussion => here <= already but nobody within the post has yet followed this up with our support team and shipped some phones to us so we can analyze this.

 

What are the MAC Addresses of these phones?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎01-27-2016 11:08 AM

HP Recommended

Would it be possible to email or send you a private message with the mac addresses?

Was this reply helpful? Yes No

‎01-27-2016 12:46 PM

HP Recommended

Hello ,

yes simply use the community mail system.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.