Solved: Soundstation IP 7000 and HDX - HP Support Community

Anonymous · ‎03-27-2015

Hello!

Apologies if this has been covered already, though I have looked through the forums for a while.

I have an HDX 7000 (software 3.1.3-38278) and a SoundStation IP 7000 (latest UC software 4.0.8.1608).

I am trying to integrate the SoundStation IP 7000 for use with the HDX (HDX is already setup). In the manual I see that I need to go to Settings>Advanced>Admin Settings>HDX Extension and set that to the same as the already setup HDX extension.

However, I do not have this as an option on the IP 7000.

What am I missing?

As a note, the IP 7000 is not registered with our PBX (CUCM) at the moment.

Jason Ryan

SteffenBaierUK · ‎03-27-2015

Hello Jason Ryan,

welcome to the Polycom Community.

Is the SSIP7000 connected to the HDX / GroupSeries via the CLink cable ?

If yes then the menu should display it:

If there is no CLINK connection and only a Ethernet cable then the menu does not appear.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎03-27-2015

Hello Jason Ryan,

welcome to the Polycom Community.

Is the SSIP7000 connected to the HDX / GroupSeries via the CLink cable ?

If yes then the menu should display it:

If there is no CLINK connection and only a Ethernet cable then the menu does not appear.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎03-27-2015

Steffen,

Thank you, that was it!

Side question, calling from the IP 7000 is working and the video is good. The remote station can hear me but I cant hear them.

I recall a document that specified the HDX/IP 7000 audio out scenarios.

Do you know where that might be?

Jason Ryan

Soundstation IP 7000 and HDX

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