• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
[FAQ] How can I set up a conference or how many participants can be in the conference?, Click here to find out!
Locked

‎06-11-2019 01:26 PM

HP Recommended
Hello. We have recently purchased 8 or so of these devices and had a strange intermittent issue on at least 4 of them now.

Intermittently, when attempting an outbound call, the device will make a strange beep noise which cannot be stopped unless the device is rebooted.

I believe we’re running firmware 5.71.4145
Any help would be HUGELY appreciated!
2 REPLIES 2

‎06-11-2019 01:35 PM

HP Recommended
Worth pointing out we’re just using this as a conventional voip phone. No integration with anything!
Was this reply helpful? Yes No

‎06-11-2019 02:33 PM

HP Recommended
Hi,

Please install a currently supported software version like 5.9.0

Replied via a mobile device
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.