• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hi guys

Dial out on the poly worked perfectly until we added a Konftel sip phone to our huddle room.  Dialout on the Konftel works ok.  

 

However, now on the Trio 8800 when we try to dial out with our usual 9-604-xxx-xxxx  the phone immediately goes to fast busy after 10 digits.   We do not get a chance to enter the last digit of the number.  So weird.  There was no config change on the unit, unless when we added the Konftel phone it might have disrupted something. 

 

For some reason the web gui is not allowing us to disable the dial plan.  Trying to export the config and change it there.  

 

Suggestions?

2 REPLIES 2
HP Recommended

Hello @Weasel 

 

have a look here:

 

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference or Digitmap issues

Resolution: Please check => here <=

 

Best regards

 

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Resolved:

 

I removed the dial plan from the Global SIP profile

 

It says if this is removed it will basically accept whatever you enter on the key pad - you may have to press the SEND softkey after entering the number with a 9 in front.

my testing
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.