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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎02-09-2024 08:24 AM

HP Recommended

Hello we are trying to upgrade a batch of Poly CX 400 phones on firmware version 1... something. The latest upgrade from Poly Lens does not work, nothing happens when we insert the USB drive. We were looking for older firmware versions but they seem to be unavailable, like 6.2.23.0396?

Any insight on this issue would be greatly appreciated. Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-09-2024 09:37 AM

HP Recommended

Hello @Need_help_plz1 ,

 

most of the old links have disappeared since Poly moved to HP as the structure is different.

 

Both the VoIP and Skype for Business FAQ contain:

 

Jul 29, 2021 Question: How can I upgrade a CCX 400 phone running software 1.0.0 or 1.0.1?

Resolution: Please check => here <=

 

I have just added a download link for the conversion Software for this old firmware.

 

I have not yet updated the link in the "normal" VoIP section as of yet.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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3 REPLIES 3

‎02-09-2024 08:51 AM - edited ‎02-09-2024 09:52 AM

HP Recommended

Hello @Need_help_plz1 ,

 

Welcome to the HP community.

 

EDIT: I missed the detail that you stated Software version 1.x

Software like version 6.2.23 is outdated and has been removed. We only host current versions.

 

If an issue like this cannot be resolved via a public community post, please work with our support organization in your region. Details on how to contact us are in my signature

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
1 person found this reply helpful
Was this reply helpful? Yes No

‎02-09-2024 09:05 AM

HP Recommended

Hi Steffen, thanks for your response. Here are the details I gathered.

Poly CCX 400 phone
Firmware Version: 1.0.0.0200
Device Settings Version: 2.5.5
Partner Agent Version: 2.4.9
Admin Agent Version: 1.0.0.201910140456.product
Company Portal Version: 5.0.4569.0
Teams Version: 1449/1.0.94.2019110802

Was this reply helpful? Yes No

‎02-09-2024 09:37 AM

HP Recommended

Hello @Need_help_plz1 ,

 

most of the old links have disappeared since Poly moved to HP as the structure is different.

 

Both the VoIP and Skype for Business FAQ contain:

 

Jul 29, 2021 Question: How can I upgrade a CCX 400 phone running software 1.0.0 or 1.0.1?

Resolution: Please check => here <=

 

I have just added a download link for the conversion Software for this old firmware.

 

I have not yet updated the link in the "normal" VoIP section as of yet.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.