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‎10-08-2020 11:01 AM

HP Recommended

Attempting to upgrade the UC software on a Trio C60 from 5.9.52831 to 5.9.5.2962 via Poly Hosted Server but it is failing. 

Settings - Status - Platform - Software Upgrade Status - Check Now fails as well.

Thanks

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-08-2020 11:53 AM

HP Recommended

Hello James,

 

as stated there should not be any other software and that may be the issue. Our web Team may have been trigger happy but the release is not finished yet so the latest is 2831 as stated.

 

Steffen

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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3 REPLIES 3

‎10-08-2020 11:20 AM

HP Recommended

Hello James,

 

there should not be any other software released at present other then 5.9.5.2831 for the C60.

 

We are due to release UC Software 5.9.5 Rev AB tomorrow or Monday latest.

 

If there still is an issue:

 

May 11, 2018 Question: Why do I get a "Failed to fetch available software from the Poly hosted server" error message or able to download list but unable to upgrade/downgrade?

Resolution: Please ensure your firewall allows outbound network traffic as shown  => here <=

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-08-2020 11:30 AM

HP Recommended

Hi Steffen,

5.9.5.2962 appears on the drop down list in the C60's web configurator. My original post has a screenshot attached.

 

Thanks,

James

Was this reply helpful? Yes No

‎10-08-2020 11:53 AM

HP Recommended

Hello James,

 

as stated there should not be any other software and that may be the issue. Our web Team may have been trigger happy but the release is not finished yet so the latest is 2831 as stated.

 

Steffen

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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