URL Calling Disabled / Line Unregistered

[Anonymous]

I have a phone that will not connect to my 8x8 service. I have 25 other phones however on the same network that are having no issues. Below is the log file. I believe the issue must be on their side. Can someone confirm this?

0923120049|log |*|00|changed log level of 885 to 0
0923120100|cfg |4|00|Prov|Uploading phoneWeb.cfg failed
0923120103|sip |1|00|socket accepted 123
0923120103|sip |2|00|CTcpSocket::CTcpSocket entry Inbound 1 Timeout 240 this 0x40dfb3c8
0923120103|sip |1|00|Task name tTCPListen123
0923120103|sip |1|00|MsgSipTcpAccept
0923120103|sip |1|00|socket recv error error=0
0923120103|sip |1|00|ListenThread socket 123 thread exiting
0923120103|sip |1|00|MsgSipTcpSocketStatus socket 123 status 0
0923120103|sip |2|00|CTcpSocket::OnSocketStatus socket 123(0x40dfb3c8) bStatus 0
0923120103|sip |3|00|CTcpSocket::~CTcpSocket socket 123 entry for 0x40dfb3c8
0923120103|sip |3|00|CTcpSocket::~CTcpSocket socket 123(0x40dfb3c8) close
0923120104|sip |3|00|NoCall::TimeOut500ms 'Registering' m_nExpire == 0 RegisterCall -> Schedule Register listSize 0 lTimeout 0
0923120104|sip |1|00|Shedule 'Register' busyFlag 0 num events waiting 0
0923120104|sip |2|00|new UA Client Non-INVITE trans state 'callingTrying', timeout=0 (0x40dfb3e8)
0923120104|sip |3|00|RegClient:RegClient expire 66 overlap 0
0923120104|sip |1|00|CreateFailOverProxyList : Reg to Domain '8x8.com' nPort 5199
0923120104|sip |1|00|CreateFailOverProxyList : For REGISTER Request nPort 5199
0923120104|sip |1|00|doDnsListLookup(udp): doDnsSrvLookupForARecordList for 'pcsbc.packet8.net' port 5199 returned 1 results
0923120104|sip |1|00|doDnsListLookup(udp): result 0 host 'pcsbc.packet8.net' IP '8.28.0.168' port 5199 isInBound 0
0923120104|sip |1|00|CreateFailOverProxyList : 'UDP Only' for 'pcsbc.packet8.net' port 5199 IP 0 is '8.28.0.168' on udp port 5199
0923120104|sip |2|00|CreateFailOverProxyList : Exit 'UDP Only' lookup with 1 IP Addresses
0923120104|sip |2|00|CreateFailOverProxyList : IP 1 is '8.28.0.168' on udp port 5199
0923120104|sip |2|00|adjustRetransWhenTimerCreated UA Client Non-INVITE REGISTER state 'callingTrying' timeout=65 (0x40dfb3e8)
0923120104|sip |1|00|SipOnCommand: response 407,REGISTER
0923120104|sip |1|00|SipOnCommand: response 407,REGISTER matches user 1 of 1 '0455627802'
0923120104|sip |3|00|UA Client Non-INVITE REGISTER trans state 'callingTrying'->'completed' by 407 resp 10 timeout(0x40dfb3e8)
0923120104|sip |2|00|CTrans:: REGISTER NonInv reTrans ALREADY stopped in 'completed' state at retryCount 0 code 407, timeout=10 (0x40dfb3e8)
0923120104|sip |3|00|407 challenge received
0923120104|sip |2|00|new UA Client Non-INVITE trans state 'callingTrying', timeout=0 (0x40dfd508)
0923120104|sip |1|00|Digest authentication
0923120104|sip |1|00|CreateFailOverProxyList : Reg to Domain '8x8.com' nPort 5199
0923120104|sip |1|00|CreateFailOverProxyList : For REGISTER Request nPort 5199
0923120104|sip |1|00|doDnsListLookup(udp): doDnsSrvLookupForARecordList for 'pcsbc.packet8.net' port 5199 returned 1 results
0923120104|sip |1|00|doDnsListLookup(udp): result 0 host 'pcsbc.packet8.net' IP '8.28.0.168' port 5199 isInBound 0
0923120104|sip |1|00|CreateFailOverProxyList : 'UDP Only' for 'pcsbc.packet8.net' port 5199 IP 0 is '8.28.0.168' on udp port 5199
0923120104|sip |2|00|CreateFailOverProxyList : Exit 'UDP Only' lookup with 1 IP Addresses
0923120104|sip |2|00|CreateFailOverProxyList : IP 1 is '8.28.0.168' on udp port 5199
0923120104|sip |1|00|SipOnCommand: response 403,REGISTER
0923120104|sip |1|00|SipOnCommand: response 403,REGISTER matches user 1 of 1 '0455627802'
0923120104|sip |3|00|UA Client Non-INVITE REGISTER trans state 'callingTrying'->'completed' by 403 resp 10 timeout(0x40dfd508)
0923120104|sip |2|00|CTrans:: REGISTER NonInv reTrans ALREADY stopped in 'completed' state at retryCount 0 code 403, timeout=10 (0x40dfd508)
0923120104|sip |1|00|Dialog 'id15a4a398' State 'Trying'->'Confirmed'
0923120104|sip |3|00|CUser::OnRegistered Entry for call 0xc60898 with expires 0 ticks Transport 'UDP' inval Method 2 RROFO 0
0923120104|sip |3|00|CUser::OnRegistered returning due to server Reg Expire 1132 ticks
0923120104|sip |1|00|Dialog 'id15a4a398' State 'Confirmed'->'Terminated'
0923120104|sip |2|00|CStkDialog::CStkDialog SetAddressLocal Config 'Angie Thomas' <0455627802@8x8.com:5199>
0923120104|sip |2|00|CStkDialog::CStkDialog AddressLocal set to Config
0923120104|sip |3|00|CStkDialog::SetAddressLocal localTag set to ''
0923120104|sip |3|00|CStkDialog::SetAddressLocal new address added of 1
0923120104|sip |2|00|CStkDialog::CStkDialog TAG 'E4008F5D-DD5FD5AC' generated
0923120104|sip |2|00|CStkDialog::CStkDialog local addr 'Angie Thomas' <0455627802@8x8.com:5199> Tag 'E4008F5D-DD5FD5AC'
0923120104|sip |2|00|CStkDialog::CStkDialog exit 0xc72e3c local list size 1
0923120104|sip |2|00|CStkDialogList::CreateDialogObject localTarg usr '0455627802'
0923120104|sip |3|00|Reg UAC Response: code 403 consecutive Attempts 7 baseTimeOut 60 maxTimeOut 60 exponTimeOut 7680 randomTimeOut 50
0923120104|sip |3|00|Reg UAC Response: code 403 new m_nExpire 100 m_nOverlap 0 Trans 0x40dfd508

[SteffenBaierUK]

Hello dmcearchern,

welcome to the Polycom Community.

Are the other working Phones also Polycom Phones?

I can see multiple 407 and 403 errors in the logs but the SIP logging not being at debug does not show any more details.

The community's VoIP FAQ contains this post here:

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

Have a look at the above FAQ post and how to utilize the phone logs or wireshark so you can get more details to work with your SIP Providers Support team on this issue.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services