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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎01-27-2021 06:12 AM

HP Recommended

Hello,
I have added today in the RPRM our CCX phone, the configuration Disable USB port. feature.usb.device... disabled.
After a reboot, I called the web interface of CCX 500 and there the USB ports are also disabled.

But if I still plug in my headset or USB stick, it is recognized, which should not be.

Can you please help me?

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-27-2021 06:23 AM

HP Recommended

Hello buenyamin.demirezen@mtu.de ,

 

Welcome back to the Poly Community.

 

Please ensure you always provide the currently used software version and the mode the phone is in. Also, try and include the configuration used and/or a backup.

From our FAQ:

 

Jan 25, 2015 Question:Can I disable the USB port on a Poly VVX / CCX Phone?

Resolution: Please check this post => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎01-27-2021 06:23 AM

HP Recommended

Hello buenyamin.demirezen@mtu.de ,

 

Welcome back to the Poly Community.

 

Please ensure you always provide the currently used software version and the mode the phone is in. Also, try and include the configuration used and/or a backup.

From our FAQ:

 

Jan 25, 2015 Question:Can I disable the USB port on a Poly VVX / CCX Phone?

Resolution: Please check this post => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.