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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎07-01-2016 07:52 PM

HP Recommended

Hi,

I am trying to place a call out and and getting the following erros. The engineers from the VIP team has had configured with all the best they could and unable to resoolve. The service proivider is www.hoiioo.com. Can someone please help me?

 

0702094900|wmgr |4|00|Unable to send notification to Callog with error 6
0702094900|wmgr |4|00|Unable to send notification to Callog with error 6
0702094904|wmgr |4|00|Unable to send notification to Callog with error 6
0702094908|wmgr |4|00|Unable to send notification to Callog with error 6
0702094918|cfg  |5|00|Prm|Parameter voIpProt.SIP.allowTransferOnProceeding requested type 2 but is of type 0
0702094918|sip  |5|00|CUser::CallNew Call SubscribeDialogBla absent
0702094918|wmgr |4|00|Unable to send notification to Callog with error 6
0702094918|wmgr |4|00|Unable to send notification to Callog with error 6
0702094918|wmgr |4|00|Unable to send notification to Callog with error 6
0702094918|ec   |4|00|CEcLayoutMgr::onNewDocument Phone Busy with call = 1
0702094918|ec   |4|00|CEcLayoutMgr::onNewDocument Phone Busy with call = 0

 

Phone Information
Phone Model    VVX 500
Part Number    3111-44500-001 Rev:A
MAC Address    00:04:F2:82:E4:E2
IP Mode    IPv4
IP Address    192.168.1.244
UC Software Version    5.5.0.20556
Updater Version    5.7.0.18267

3 REPLIES 3

‎07-02-2016 12:24 AM

HP Recommended

Hello ,

welcome to the Polycom Community.

 

  • Is this SIP or LYNC / Skype ?
  • Are you dialing off hook or on hook?


The community's VoIP FAQ contains this post here:

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎07-02-2016 04:01 AM

HP Recommended

Hi Steffen,

Thank you. It's a SIP connection and I have tried dialling on hook and offhook and its not going through.

best

mohan

 

 

Was this reply helpful? Yes No

‎07-02-2016 04:03 AM

HP Recommended
@SteffenBaierUK wrote:


The community's VoIP FAQ contains this post here:

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=


Hello Mohan,

 

please follow up as advised above.

 

Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.