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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎11-15-2013 03:41 PM

HP Recommended

I have an Soundstation IP 6000 with the part number 2201-15600-001.  All of the files in the various release of the 4.0 UCS have no files for phones in the 2201 range.  They do have one 15600-001 file.  Is it safe for me to use the 3111-15600-001 file for my phone?

 

Current BootROM:  4.3.1.0887

SIP:  3.3.3.0069

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-15-2013 04:27 PM

HP Recommended

Hello SerousDarkice,

 

the Part number printed on the phone label is for the individual unit.

 

The file provided in the split download is the correct file for your phone.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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6 REPLIES 6

‎11-15-2013 04:06 PM

HP Recommended

Hello SerousDarkice,

firstly a Polycom phone under normal circumstances will never load a Software that is not the correct part number.

 

Checking the UCS Admin Guide list's the 3111-15600-001 for the SSIP 6000.

 

Simply follo this post:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎11-15-2013 04:16 PM

HP Recommended

Thanks for your quick response.

 

Does this mean I cannot upgrade my SoundStation IP 6000, since there are no bootrom.ld files that match 2201-15600-001 (with the lowest number containing a 15600 is the 3111-15600-001 and the lowest first number set is 2345)?

Was this reply helpful? Yes No

‎11-15-2013 04:27 PM

HP Recommended

Hello SerousDarkice,

 

the Part number printed on the phone label is for the individual unit.

 

The file provided in the split download is the correct file for your phone.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎11-15-2013 05:24 PM

HP Recommended

I've found it.  Under Main Menu > status > platform > phone there is an assembly number (3111-15600-001) that matches the file in question.

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‎12-28-2016 01:34 AM

HP Recommended

Dear team. 

 
i am using polycom ip 6000 and i need key for this device. the device is currently not working? and out of service?
 
following are the details
 
IP6000
port no 2201-15600-001
SN: 0004F2F84AB9
Reg no: 0018398/09
 
Kindly guide and help. 
thank you
 
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‎12-29-2016 02:27 AM

HP Recommended
What type of key? A license key?
Did you check the FAQ?

Replied via a mobile device
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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