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- VVX 1500 auto call routing on H323 line

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04-02-2015 03:22 AM
Hello all,
I have a VVX 1500 D with firmware 5.2.0 : There are one line registered on SIP and one line on H323 (for video calls).
When i select the sip line the routing is set to "SIP" automatically, but when I select the H323 line, the routing is set to auto. It is possible to fix it in H323 ?
Solved! Go to Solution.
Accepted Solutions
04-13-2015 02:21 AM
Hello Knuckles95370,
as already mentioned in my original reply have you checked yet if the Line with the H.323 registration has also got SIP enabled ?
This would be the factory default and you would need to disable SIP on that line.
As an example line 2:
reg.2.protocol.SIP="0"
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
04-02-2015 03:38 AM
Hello Knuckles95370,
welcome to the Polycom Community.
Does the Line with the H.323 SIP enabled ?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

04-08-2015 03:26 AM
I have one SIP line, and 1 H323 line.
The configuration of the line is that one :
<reg reg.1.address="456" reg.1.label="456" reg.1.type="private" reg.1.thirdPartyName="" reg.1.auth.userId="456" reg.1.auth.password="Password1" reg.1.server.1.address="test.test.com" reg.1.lineKeys="2" reg.1.callsPerLineKey="1" reg.2.address="4562" reg.2.server.1.address="" reg.2.server.H323.1.register="1" reg.2.protocol.H323="1" reg.2.label="H323line" reg.2.type="private" reg.2.thirdPartyName="" reg.2.auth.userId="" reg.2.auth.password="" reg.2.lineKeys="1" reg.2.callsPerLineKey="1" reg.2.ringType="2" />
Is something missing ?
04-13-2015 02:21 AM
Hello Knuckles95370,
as already mentioned in my original reply have you checked yet if the Line with the H.323 registration has also got SIP enabled ?
This would be the factory default and you would need to disable SIP on that line.
As an example line 2:
reg.2.protocol.SIP="0"
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN