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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

We have 5 new Polycom VVX-301 phones. We use it with Dean One VOIP provider (broadsoft software).

 

When we use the provisioning option or with the sip registration, both options the phone works. But we cannot answer the calls. When picking up the phone nothing happens, and pressing the softkey answer does allso not work.

 

The reject and forward buttons doe work.

 

We have tried several firmware versions, but nothing works.

 

Whats wrong??

 

Kind regards Robert Meijer

 

 

1 REPLY 1
HP Recommended

Hello Robert Meijer,

welcome to the Polycom Community.

What firmware versions did you try ?

 

If you can easily replicate this please open a support ticket.

 

Please also provide a backup:

 

  • Utilities > Import & Export Configuration > Choose File > Import


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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