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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎08-11-2016 09:34 AM

HP Recommended

About 2 years ago, we bought a hosted PBX System (S00050A739B3) and 40 Polycom VVX 400 phones. 

 

At the time of purchase, the sales rep, and the installer, and the trainer, and the former VP Sales, all said I could edit/change the background wallpaper on the phones to my own company logo. NOW the service provider who is hosting our pbx (Newt) is giving me grief and not cooperating with me. Is there any backdoor way I can do this myself? 

 

Please help! I have attached the logo to this message that I want to use on each phone... 

3 REPLIES 3

‎08-11-2016 09:39 AM

HP Recommended

Hello Blair,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Feb 2, 2012 Question: How can I change the factory provide screen background JPG's?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-11-2016 09:49 AM

HP Recommended

The problem is HOW do I access my phone?

Was this reply helpful? Yes No

‎08-11-2016 11:50 AM

HP Recommended

Hello Blair,

Again the community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: How can I find out the IP Address of my Phone?
Resolution: Please check => here <=

Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

 

The standard usernames and passwords are documented in the FAQ as well.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.