VVX 400 - remote incoming calls info

[Anonymous]

hello,

I installed 2  new vvx 400 ip phones with 2 vvx expansion modules each in my company, but I am having a problem with them.

 the problem is that every time some one places a call (any one that is configured as BLF at the expansion module) the vvx 400 shows in the screen information about that call.

can I disable that feature?

thanks,

Roger

[SteffenBaierUK]

Hello Roger,

welcome to the Polycom Community.

The attendant.behaviors.display.spontaneousCallAppearances.normal Parameters are responisble for this.

The Admin Guide explains:

• If 1, the normal or automatic call appearance is spontaneously presented to the attendant when calls are alerting on a monitored resource (and a ring tone is played).
  
  
• If 0, the call appearance is not spontaneously presented to the attendant.
  
  The information displayed after a press-and-hold of a resource's line key is unchanged by this parameter.

The standard value for this is 1.

You would require to either change this on your local configuration or create a new file containing this variable.

The community's VoIP FAQ contains various posts that can help you to archive this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous]

thank you Steffen,

that work fine 🙂

just another question if you don´t mind:

I have a vvx expansion paper module conected to my vvx 400 phone, and I can´t pickup a call that is coming in in a remote phone (blinking green on the vvx expansion module).

is that even possible?

thanks

Roger 

[SteffenBaierUK]

Hello Roger,

You should check all the Attendant parameters including the attendant.resourceList.x.type.

You also may want to look at call.directedCallPickupMethod as this also depends on your SIP switch.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous]

hi Steffen,

thank you for your help.

the vvx 400 is working fine, but it has only one last problem:

from time to time the vvx 400 loses the registration to the server.

I also have about 17 Polycom SoundPoint 331 and I don´t have that problem, and I congigured the vvx 400 the same way.

is there any advise how to solve this?

thanks,

Roger

[SteffenBaierUK]

Hello Roger,

It is always useful to include the currently used software version as issue experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The community's VoIP FAQ contains this post here:

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

Above explains how an end user can utilize Logs or Wireshark to troubleshoot VoIP issues.

The next step would be to contact your Polycom reseller in order to raise a ticket with Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services