VVX 410 - Sipgate

[Anonymous]

Hi, could someone pleasse give me sime help configurung my VVX 410 for a new Sipgate.co.uk account?

Appreiated.

[SteffenBaierUK]

Hello 00,

welcome to the Polycom Community.

I can only give you the same advise I have given a user with Sipgate as their providers which can be found via the forum search => here <=

Our VoIP community FAQ holds a general post covering most SIP Servers here:

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

In addition using Google I found Sipgate holds a dedicated page => here <= 

The above is a bit outdated but my XYZ post should help you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous]

Thank you.

[Anonymous]

I still cannot get the VVX 410 to register the line with sipgate.co.uk althogh I can do this on my Mac.  Error log as below:

1221130234|sip  |*|00|Sip UnRegister Usr:2460252e0 Dsp:sipgate.co.uk Auth:'2460252e0' Inx:0
1221130234|sip  |*|00|SipUserRemove: user 0 being removed.
1221130234|app1 |*|00|SoRegistrationEventLineChanged - success lineIndex 0 RegListSize 0
1221130234|app1 |*|00|SoRegistrationEventLast - new AppRegLineC, szUser = 2460252eO
1221130234|cfg  |5|00|Prm|Parameter reg.x.outboundProxy.port requested type 0 but is of type 2
1221130234|sip  |*|00|Sip Register Usr:2460252eO Dsp:sipgate.co.uk Auth:'Using Login Cred' Inx:0
1221130234|sip  |4|00|Registration failed User: 2460252eO, Error Code:401 Unauthorized

[SteffenBaierUK · Accepted solution]

Hello 00,

This must be a user error.

1221130234|sip  |4|00|Registration failed User: 2460252eO, Error Code:401 Unauthorized

I simply did this:

and the phone registers:

1221132226|sip  |0|00|    REGISTER sip:sipgate.co.uk SIP/2.0
1221132226|sip  |0|00|    Via: SIP/2.0/UDP 10.252.149.55;branch=z9hG4bKc6537404538C98DB
1221132226|sip  |0|00|    From: "527XXXX" <sip:527XXXX@sipgate.co.uk>;tag=19F24D09-FBB8681C
1221132226|sip  |0|00|    To: <sip:527XXXX@sipgate.co.uk>
1221132226|sip  |0|00|    CSeq: 2 REGISTER
1221132226|sip  |0|00|    Call-ID: 75c82257-1a475912-1b51d691@10.252.149.55
1221132226|sip  |0|00|    Contact: <sip:527XXXX@10.252.149.55>;methods="INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER"
1221132226|sip  |0|00|    User-Agent: Polycom/5.4.1.17954 PolycomVVX-VVX_600-UA/5.4.1.17954
1221132226|sip  |0|00|    Accept-Language: en
1221132226|sip  |0|00|    Authorization: Digest username="527XXXX", realm="sipgate.co.uk", nonce="WFqDPlhaghJMOTrYYeY13bNjGsGYH1OP", uri="sip:sipgate.co.uk", response="dedf94a32e693d7668437cd45e9ad0e9", algorithm=MD5
1221132226|sip  |0|00|    Max-Forwards: 70
1221132226|sip  |0|00|    Expires: 3600
1221132226|sip  |0|00|    Content-Length: 0
1221132226|sip  |0|00|    
1221132226|sip  |0|00|<<< End of data send
1221132226|sip  |0|00|listener: Received packet from 217.10.79.23:5060
1221132226|sip  |0|00|<<<Data Received UDP
1221132226|sip  |0|00|    SIP/2.0 200 OK
1221132226|sip  |0|00|    Via: SIP/2.0/UDP 10.252.149.55;rport=5060;received=176.26.154.15;branch=z9hG4bKc6537404538C98DB
1221132226|sip  |0|00|    From: "527XXXX" <sip:527XXXX@sipgate.co.uk>;tag=19F24D09-FBB8681C
1221132226|sip  |0|00|    To: <sip:527XXXX@sipgate.co.uk>;tag=bd5993ef28b67e3a282c182de47698f4.a7b9
1221132226|sip  |0|00|    CSeq: 2 REGISTER
1221132226|sip  |0|00|    Call-ID: 75c82257-1a475912-1b51d691@10.252.149.55
1221132226|sip  |0|00|    Contact: <sip:527XXXX@10.252.149.55>;expires=600;received="sip:176.26.154.15:5060"
1221132226|sip  |0|00|    Content-Length: 0

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous]

Thank you.  It is now registering the ine ok.