VVX 410 Update Failure

Anonymous · ‎08-20-2020

Trying to update VVX 410 and all updates are failing. The phones appear to go through the process but it does not update when I can finally access the phone's web UI: The software versions are below:

UC Software Version	5.9.0.9373
Updater Version	5.9.7.11143

I can confirm that this is not a firewall issue as we are allowing the appropriate traffic through. Do I have to update one version at a time? What can I check?

SteffenBaierUK · ‎08-21-2020

Hello @AdamJF

I have already replied >here< with clear instructions and troubleshooting steps. You have not followed up the post and neither posted any logs for us to try and help you.

You simply select the drop-down box and the desired software and the rest should be automatic. If this fails then there is most likely some sort of firewall or proxy.

The next step would be to set up a manual provisioning server which also helps to collect logs or configure the phones.

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

If this all fails I already outlined the next steps in the above-linked post.

Best Regards

Steffen Baier

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