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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎04-13-2015 07:59 AM

HP Recommended

I have 4 seperate vvx410 devices that will not let me upgrade from 5.2.0.8330 to 5.3.0.12074.  I have tried factory resetting them as well.  If I login as Admin through the browser of the IP address of the phone, click Software Upgrade, the site let's me Check for updates.  If I choose the 5.3 version, the browser appears to send the reboot to the phone (displays the message) but never actually reboots or updates the phone.  The best I can tell this is only an issue for me updating from 5.2.0.8330 to 5.3.0.12074.  I was able to update to 5.3.0.12074 from older versions of the software.  Is this a known issue or does anyone have any ideas to try?

 

thanks-

Cody

2 REPLIES 2

‎04-13-2015 08:02 AM

HP Recommended

Hello Cody,

welcome to the Polycom Community.

most likely the same issue as already posted => here <= and => here <= and => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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‎05-07-2015 04:27 PM

HP Recommended

I also ran into this problem with the 5.2.0.8330 firmware with the 410 and 600.  The fix for me was to enter a fake provisioning server and saving the configuration.  then removing the provisioning server and saving again.  As soon as i saved the second time it immediately showed the message to update and reboot.  I already had the 5.3 cab file loaded in lync server.  Hope this saves some time.

 

-Brandon

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