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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎12-03-2015 07:33 AM

HP Recommended

Good morning,

 

I just deployed a brand new VVX 600 which is great. I was able to get the calendar and Corporate directory to work with LDAP, but for some reason I keep getting this "call logs are unavailable..." error message that I cannot seem to get rid of. Which call log is this message refferring to? I cannot find any information online. I am using the latest software 5.4.0.5841. Your help is much appreciated. Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-07-2015 12:37 PM

HP Recommended

Hello Hector,

The Feature feature.exchangeCallLog.enabled is for LYNC only to my knowledge as the call logs are synchronized between the LYNC server, Clients and our phones.

 

Please set this to feature.exchangeCallLog.enabled="0" instead.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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6 REPLIES 6

‎12-03-2015 07:45 AM

HP Recommended

Hello hector,

welcome to the Polycom Community.

It is always useful to include if you are using a SIP server or a LYNC server. 


If LYNC or Skype please provide Version details and if these are on premise of off premise

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

 

5.4.0.5841 is no longer a supported Version and has been replaced with 5.4.0.10182 which is called 5.4.0A


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎12-07-2015 09:47 AM

HP Recommended

Steffen,

 

Thank yo for the reply. We ar not using Lync at the moment. We have an Asterisk PBX. Do you recommend upgrading to 5.4.0A even though it says Lync Only and we do not have any Lync servers?

Was this reply helpful? Yes No

‎12-07-2015 10:10 AM

HP Recommended

Hello hector,

I only know this message from Exchange related issues and have not seen this using sip.

 

Could you attach your configuration as a backup ? Remove passwords etc.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎12-07-2015 10:25 AM

HP Recommended

I have attached the configuration. The exchange sync works perfectly.

0004f25a7913_VVX600_07-12-2015_12-29.zip
Was this reply helpful? Yes No

‎12-07-2015 12:37 PM

HP Recommended

Hello Hector,

The Feature feature.exchangeCallLog.enabled is for LYNC only to my knowledge as the call logs are synchronized between the LYNC server, Clients and our phones.

 

Please set this to feature.exchangeCallLog.enabled="0" instead.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎12-07-2015 01:48 PM

HP Recommended

Thank you!!!!! This has seem to resolve the issue.

Was this reply helpful? Yes No
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