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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

So currently We have VVX 600 on version 5.4.5

 

Only a few of them are having this strange issue that we cant replicate. 

 

All the phones are on a Voice Vlan. 

 

But a few of them go over the Data Vlan. the only way the phones go back to the voice vlan is with a restart of the phone.

 

Has anyone else expeirenced this?

3 REPLIES 3
HP Recommended

Hello Bruce_K _B,

welcome back to the Polycom Community.

 

You should be using a current software like UC Software 5.6.0 or at least 5.5.2

The community's VoIP FAQ contains this post here:

 

Jul 10, 2013 Question: How can I use VLAN's with Polycom phones?

Resolution: Please check => here <=

 

The above shows log levels which can be used to pin point the root cause of this.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

This was not a solution. The phones are hoping on the the Data Vlan and the Voice Vlan.

HP Recommended

Hello Bruce_K _B,

as already stated in my original reply the above FAQ should allow you to set logging levels so you can post some logs and/or wireshark traces here.

 

If you are unable to do this please work with support.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. End Customers are usually unable to open a ticket directly with Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.