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- HP Community
- Poly Phones
- Desk and IP Conference Phones
- VVX 601 Bluetooth Headset no dial tone after update

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04-04-2018 02:33 AM
After update sw 5.7.0.11768 to newest software version 5.7.1.2205 there is no more dialling tone or connection signal from my Jabra evolve 75 headset, until connection is established and the call was accepted. Only silence.... If i downgrade everything is working fine again.
Is that a feature or bug?
Solved! Go to Solution.
Accepted Solutions
04-04-2018 04:11 AM
Hello @Honeywelluser,
welcome to the Polycom Community.
If this works using UC Software 5.6.1 and 5.7.0 then I assume it is a bug. Please open a ticket.
In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.
End Customers are unable to open a ticket directly with Polycom support.
If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
04-04-2018 04:11 AM
Hello @Honeywelluser,
welcome to the Polycom Community.
If this works using UC Software 5.6.1 and 5.7.0 then I assume it is a bug. Please open a ticket.
In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.
End Customers are unable to open a ticket directly with Polycom support.
If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN