VVX 601 & Toshiba edgeIPT?

Anonymous · ‎10-09-2017

Hello,

Crazy question here, and I hope I'm not violating any forum practices. If I am just let me know and/or remove this post. We inherited, via an acquisition, some devices that were part of a phone system that wasn't kept. However, there were some VVX 601 handsets that seemed like they might work in our Skype for Business environment. Unforunately, when booted, those handsets come up with something other than Polycom firmware. Instead, it shows "Toshiba edgeIPT". I know nothing about that system, but assume this is simply custom firmware on a standard VVX 601. Does anyone know if there is a way to re-provision this back to Polycom firmware? I've tried standard Polycom reset methods to no avail. Any input welcome.

Thanks.

SteffenBaierUK · ‎10-09-2017

Hello AcousTech,

welcome back to the Polycom Community.

To my knowledge these OEM phones running a special Toshiba build and I am not aware how to flash these to run Polycom code.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎10-10-2017

I was afraid of that. I'll try to get hold of someone from Toshiba(now Mitel), too. Apart from that, might this be another option; If we put maintenance on these phones, could we send them back to Polycom and have the factory reflash them? Seems like more work than necessary, but it would get them "back in the field" so to speak.

SteffenBaierUK · ‎10-10-2017

Hello AcousTech,

I do not think that is possible.

We used to sell phones to other competitors and even the phone looked the same or similar the hardware was different.

You can probably talk to a Polycom sales engineer and discuss a buy back or a discount when returning these units.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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