VVX410 Transfer failed

[Anonymous]

HI,

I have a phone call transfer problem. We are using the phone with generic profil (Not S4B). 

Here are the Data

Phone Information
Phone Model	VVX 410
Part Number	3111-46162-001 Rev:A
MAC Address	00:04:F2:C5:E6:24
IP Mode	IPv4
UC Software Version	5.6.0.17325
Updater Version	5.8.0.19248

Problem is when we want transfer a call to a mobilephone (dial 00123456789) the dialing will fail. After we dial the second 0 the dial will reset and on the display it only shows 0123456789

I have managed to get the sip uri from previous call history and edited the phone number and it worked. But this workaround is not practical.

Transfer to internal number (12) or to normal phone (0123456789) the call will be transfered succesfully.

When I are trying to make a normal call to mobilephone it's is working so i assume that the digitmap on the phone have no issue.

Can you give me a hint what is going on here? 

Thank you in advance

[Anonymous]

my digitmap

[2-9]11|0T|011xxx.T|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[2-9]xxxT|**x.T|+x.T

[SteffenBaierUK]

Hello @ke70 ,

Welcome to the Poly Community.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference or Digitmap issues

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier