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‎08-06-2020 05:46 AM

HP Recommended

We have multiple VVX500 and 600 machines that display a wide array of problem when handles a bit rough. We have a VVX600 that will get a blank or distorted screen when given a slight tap (or when the horn is put down or picked up a bit too rough).

 

A VVX500 will randomly freeze when given a tap, sometimes when you drop the horn or tap something against the unit the screen will turn white or just freeze and the machine has to be rebooted.

 

Both machines are around 2 years old and apart from not being handled with silk gloves, they aren't handled with a hammer either.

 

Does anyone know what could cause this, if it falls under warranty or if there is a fix we can do ourselves?

 

Frans

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