Solved: VVX501 icon not color - HP Support Community

Anonymous · ‎04-24-2018

Regarding VVX501 which i got from internet that the icon shown in color. But in fact, the VVX501 (with firmware 5.7) icon not color. The display VVX501 as shown on file attached is color. But what i have the icon not color. Just black and white (grey). Anyone can share about this?

Regards,
Sinjo

SteffenBaierUK · ‎04-26-2018

Hello @Sisob,

Initially you stated you got a phone from the Internet.

Now you clarified that one of your customers got this directly from Polycom.

Polycom usually does not sell directly to end customer so could you kindly post a picture of the menu and in addition the MAC of the unit so I can lookup it's history.

Is the Screen itself in black and white or only the menu?

The more details you provide the easier it is for us to try and help.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎04-25-2018

Hello @Sisob,

welcome back to the Polycom Community.

Have you tried and factory reset the unit?

Not knowing what source they are from and what the history of the device is I assume it is defective.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎04-25-2018

Steffen,

Ok. I will try to factory reset. But this unit is brand new from Polycom. My customer just bought Januray 2018.

Regards,
Sinjo

Anonymous · ‎04-25-2018

Hi Steffen,

The VVX501 already reset to factory dafault, but same result. The icon menus still black and white.

Regards,
Sinjo

SteffenBaierUK · ‎04-26-2018

Hello @Sisob,

Initially you stated you got a phone from the Internet.

Now you clarified that one of your customers got this directly from Polycom.

Polycom usually does not sell directly to end customer so could you kindly post a picture of the menu and in addition the MAC of the unit so I can lookup it's history.

Is the Screen itself in black and white or only the menu?

The more details you provide the easier it is for us to try and help.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

VVX501 icon not color

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