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06-08-2016 12:05 PM
I have the Soundpoint IP-335. When anyone calls to my number, the phone rings once and goes directly to voicemail. However, if the caller re-dials right away, the phone will ring and I am able to answer. I have had no luck in trying to resolve this issue. If anyone can help, please advise.
06-08-2016 12:09 PM
Hello mikebank,
welcome to the Polycom Community.
The routing of a call has nothing to do with the phone. The only setting on the phone that can affect a call being forwarded to another extension or number would be a call forward after time but the phone would display this.
Please work with your Employers helpdesk as this is not a phone issue.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN