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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎05-31-2018 05:36 PM

HP Recommended

I have read this thread... https://community.polycom.com/t5/VoIP-SIP-Phones/FAQ-Add-Zoom-interoperability-to-the-Polycom-Trio/m...

 

I downloaded from here:

https://community.polycom.com/t5/VoIP-SIP-Phones/FAQ-Add-Zoom-interoperability-to-the-Polycom-Trio/t...

 

And uploaded through the Web Interface.  

 

It seems incredibly easy.  Except I have tried to install the new config and doesn't seem to take.  The phone reboots and no Zoom icon appears.  Any suggestions?

 

Phone Information Phone Model RealPresence Trio 8800

Part Number 3111-65290-001

Rev:A MAC Address 64:16:7F:3D:B0:5B

Wi-Fi MAC Address 64:16:7F:3D:B0:5C        

UC Software Version 5.4.5.9658

 

 I will add...on the Web Interface, there is a line 2...with Zoom. It just does not appear in on the interface.  

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-01-2018 08:12 AM

HP Recommended

Thank you, Steffen

 

Sip call control question....  

 

Instructions say you provided "Enabled, not registered"   is not an option.  There are 5 options.  

  1. hyrid mode, register to 3rd party and Zoom on demand
  2. dual register to 3rd party and Zoom 
  3. register to 3rd party
    4.  
    register to Zoom
     5.  USB only
     
    It is requiring me to select a choice.  Any suggestions? 
     

View solution in original post

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3 REPLIES 3

‎05-31-2018 05:58 PM

HP Recommended

I will add ....on the Web Interface, I do see "Line 2" for zoom.  It just does not appear on the interface...strange.  

Was this reply helpful? Yes No

‎06-01-2018 01:06 AM

HP Recommended

Hello @eodum,

welcome to the Polycom Community.

The official supported way to do this is described on Zoom's page => here <=

 

As outlined in my FAQ article official support was added in UC Software 5.5.2 or later.

 

Your Trio is using 5.4.5


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎06-01-2018 08:12 AM

HP Recommended

Thank you, Steffen

 

Sip call control question....  

 

Instructions say you provided "Enabled, not registered"   is not an option.  There are 5 options.  

  1. hyrid mode, register to 3rd party and Zoom on demand
  2. dual register to 3rd party and Zoom 
  3. register to 3rd party
    4.  
    register to Zoom
     5.  USB only
     
    It is requiring me to select a choice.  Any suggestions? 
     
Was this reply helpful? Yes No
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