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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

I upgraded to the latest firmware on June 9th and immediately after the update multicast paging stopped working. I verified that all my settings were still applied after the update but it is still not working. Occasionally the initial beep will come through but then the page is immediately ended on both ends, most of the time nothing happens at all on the receiving phones. I've had to fall back on SIP paging for now which is slow and cumbersome but it at least works...

4 REPLIES 4
HP Recommended

Hello @blunce ,

 

Welcome to the Poly Community.

 

This would need to come into our support organisation.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

@blunce

Did you ever sort the issue out?

HP Recommended

Hello @SamFiller  and @blunce 

 

I have seen escalations 34427212 and 34430840 and have taken ownership and reproduced this and escalated internally.

 

Once I have an update I update this post too

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

@SteffenBaierUK

 

Thank you

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.