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‎12-20-2017 08:02 AM

HP Recommended

Hi all,

I have a Polycom VVX 400.

I would like to know if I can pick up a colleagues line from my station (say if they are on a different call). I looked through the manual but didn't find. Probably the system does not allow it?

many thanks

marco

9 REPLIES 9

‎12-20-2017 09:40 AM

HP Recommended

Hello @mfvisor,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

Please also include if you are using a SIP server or a LYNC / Skype for Business server.

If LYNC or Skype please provide Version details and if these are on premise of off premise

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎12-20-2017 11:47 AM

HP Recommended

Hi SteffenBaierUK ,

thanks for your reply.

please find attached the info you requested

 

I'm trying to access via web interface but i get an error msg:

 

This site can’t be reached

192.168.1.213 refused to connect.

 

 

how can i do?

Was this reply helpful? Yes No

‎12-20-2017 11:53 AM

HP Recommended

Hello @mfvisor,

The community's VoIP FAQ contains this post here:

 

May 25, 2017 Question: Why can I not browse to the Web Interface?

Resolution: Please check => here <= or => here <=


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.


I suggest you liaise with whoever provides your service.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎12-20-2017 10:35 PM

HP Recommended

now you should have all the info requested

 

may you please tell me how can I pick up a colleagues call on their polycom device, from my polycom device (say if they are on a different call)?

Was this reply helpful? Yes No

‎12-21-2017 12:14 AM

HP Recommended

Hello @mfvisor,

 

apart from that you are using an outdated Software Version 5.4.2 we do not know any useful details as of yet.

 

Please also include if you are using a SIP server or a LYNC / Skype for Business server.

and

I suggest you liaise with whoever provides your service.
  • Can you now actually access your Web Interface?
  • Do you have the Admin Password for the Phone?

There are just to many things to consider and most likely this is something that needs to be setup by someone who installed these phones in the first place.

 

Not even knowing if this is a openSIP or a Skype for Business server makes this impossible to answer.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎12-21-2017 01:01 AM

HP Recommended

I sent you  screenshots from my device and from those you should have all the info you need

 

the only one missing I should be able to give you today, after having access at the web interface

 

concerning the software update, this device was bought 2 months ago, more or less,  is it already outdated?

how can I update software?

 

more:

 

Please also include if you are using a SIP server or a LYNC / Skype for Business server.
already sent with screenshots

and

I suggest you liaise with whoever provides your service.

YOU are my service provide! I have a polycom device, isn't it polycom support?

Was this reply helpful? Yes No

‎12-21-2017 02:07 AM

HP Recommended

update:

 

Not even knowing if this is a openSIP or a Skype for Business server makes this impossible to answer.

we use RingCentral not skype or else

 

as soon as possoble to access via webserver I will post the last data you need to tell me how to pickup a phone of my collegue when they are in another call...

Was this reply helpful? Yes No

‎12-21-2017 02:10 AM

HP Recommended

Hello @mfvisor,

That is what we required. Ring Central may lock down your phone's admin password so most likely you cannot get into the Admin Part of the Web Interface or Phone UI.

 

You need to work with Ring Central on your feature as this is possible using BLF. I cannot tell you if they support this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎12-21-2017 05:02 AM

HP Recommended

ok, I have now access via browser as admin

see attached the last data you asked me

so I have to ask them to know how to pick up a call arriving on a polycom of a collegue?

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