-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
Create an account on the HP Community to personalize your profile and ask a question
10-21-2016 02:39 PM
Hello, i'm trying to put all the 5.1.3 firmware in one directory on my provisioning server, so i gain some disk space, since i have many tenants and in each tenant there is a 500MB only firmware.
i modified the 0000000.cfg to the correct path attached(1), and the MAC.cfg has the correct path also.
i provisioned the phone VV410 and everything goes well except the phone(4.1.7) can see the firmware file but it's not taking it.
i have attached (2) from -app.cfg where you can find that the phone was able to see the correct firmware for it.
Please advise!
thanks,
10-21-2016 11:50 PM
Hello Elli,
welcome to the Polycom Community.
Please post a whole log.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
10-25-2016 08:41 AM
Hey Support,
i was able to find the issue, whenever i change the Firmware path to 1 folder behind the actual phone files, the phone was able to take the firmware, not sure why though.
<APPLICATION APP_FILE_PATH="../Firmware/sip.ld" instead of <APPLICATION APP_FILE_PATH=../../Firmware/sip.ld"
-app shows: |Starting to update ../Firmware/3111-46161-001.sip.ld. the phone is upgrading the firmware.
thanks,
10-25-2016 09:14 AM
Hello KyleR,
welcome to the Polycom Community.
Please open a support ticket on this including if this is a VVX or an older SoundPoint/SoundStation.
In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.
If this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN