upload fifolog error

Anonymous · ‎04-25-2013

Looking at the syslog of my polycom, I see the following error:

|log |4|03|UtilLogC::uploadFifoLog: upload error. protocol 0 result = -1

So the question is (of course), why am I getting this error. Is the phone perhaps trying to upload it to a folder on the server that doesn't exist?

Any suggestions would be welcome.

SteffenBaierUK · ‎04-29-2013

Hello tassitsupport,

we usually do not go into details about our internal logging messages within the community.

Most likely the phone is unable to write its logs to the provisioning server.

If above causes any issues please raise this via the already explained method.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎04-29-2013

Because there are no issues, I won't raise this. Just wanted to know that this log is and were it should be written (because you will get these messges if the destination folder doesn't exist).

Aren't these things documented somewhere?

Regards,

Ernie

Create an account on the HP Community to personalize your profile and ask a question