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04-24-2020 03:29 PM
Please help me. I have been trying since yesterday for hours on end and nothing is working to fix it.
This did not happen after a windows update, this happened out of the blue. My headphones stopped working randomly, no sound or anything comes through. I've tested this using other headphones that I know for a fact work, and still nothing. I even tried the headphone jack that is on the back of my motherboard, and yet still no sound comes through. The sound DOES work on my monitor speakers however, which is odd. This led me to believe it was a Realtek driver issue. I have tried every single thing dealing with drivers under the sun, including installing, uninstalling, reinstalling, installing default windows ones, restoring my pc to an earlier point before this issue, an still nothing works at all. Ive tried updating the pc, absolutely everything. I even tried a manual installation of Realtek drivers. Bottom line, I simply cannot get the headphone jack on my pc to work, but i know i didnt fry the port since the port on the back of my motherboard ALSO doesn't work. Id also like to point out that windows does in fact detect my headphones, and i can set it as my default audio path, but despite all that no sound comes through at all. please help me here...
04-29-2020 02:39 PM
@Solirix Have you reinstalled the audio drivers and update them from the HP website or was it the HP Support Assistant"
(I recommend reinstalling from the HP website, if you haven't done it yet: Click here to find and install the same)
While you respond to that, here's what you need to do, if the speaker/headphone work on other devices but not on your HP device:
Use the following steps to open the Component Tests menu.
Hold the power button for at least five seconds to turn off the computer.
Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
On the main menu, click Component Tests.
Figure : Selecting Component Tests from the main menu
The Component Tests menu displays.
Your Component Tests menu might be different, depending on the components installed on your computer.
Figure : Sample list of Component Tests
Audio Test - The Audio Playback Test checks your system to make sure the audio device is functioning properly. During the test, a few music notes are played in sequence and then repeated. This test takes 1 minute to complete.
To run the test, click Audio, and then click Run once.
Choose either the speakers or the headphones. When asked, enter the number of notes you heard.
(By the end of this article all the issues should be resolved)
P.S: Welcome to HP Community 😉
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us,
have a good day, ahead.
I am an HP Employee
05-01-2020 07:32 PM
@Solirix Great, perhaps, you can share the results of the hardware test? Did it pass or fail? if it passed, you may need to reset windows: click here for steps,If it failed, this could be a hardware malfunction and I suggest you talk to HP support and discuss your options, follow the below steps to get started:
1) Click on this link - http://www.hp.com/contacthp/
2) Click on Sign-in or select the product using the below step:
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Click on "Show Options".
Fill the web-form, to populate a case number and phone number for yourself!
Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from,
here's how private messages work: Click here for details.
If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.
I am an HP Employee