AUDIO

[onikabutoes]

I was trying to listen to music on my desktop, but the audio wouldn't play. I checked the Desk Manager and it said that the driver (or something like that) was corrupted, with a yellow warning sign. I was instructed to delete it, but now that it's gone, I don't have any type of driver or way of getting audio at all. I can't even download one. I have a HP Pavillon 500 series, what can I do?

[Paul_Tikkanen]

What is the full model number or product number of your HP Pavillon 500 series PC?

To find the product number for your PC, click on the search icon on your Windows taskbar.

Type: System Information

The System information app should show up.

Run the app and the product number of your PC will be found on the System SKU line about 1/4 of the way down on the report.

Also, what operating system do you need the driver for?

[onikabutoes]

the model is MXX5040R91

[Paul_Tikkanen]

For future reference, you have a  HP Pavilion 500-223w Desktop PC, which uses the IDT audio chip.

See if installing this W10 IDT audio driver and restarting the PC gets the sound to work again.

Tempo High-Definition Audio Driver (Original IDT)

6.10.6504.0

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe 

[onikabutoes]

Hello, just tried installing it, but it still didn't solve my issue 😞 It still says no audio output is installed and I can't hear anything...

[Paul_Tikkanen · Accepted solution]

Sorry that driver didn't work.

It usually does, so unfortunately I don't have any other suggestions for you to try.

[onikabutoes]

NONO you were so right, I forgot to run it lol! Thank you so much for this, you seriously fixed everything for me. Thank you again!!!!! My sound works now yayy 💗!

[Paul_Tikkanen]

Anytime. 

Glad to have been of assistance.